FREQUENTLY ASKED QUESTIONS

If you are new to Pilates you will feel most comfortable attending our Beginner Reformer Program or our Principle Reformer classes. In these classes we go over all the fundamentals and provide a variety of levels for you to choose from, so you can work at your own pace. After at least two Principle Reformer classes, you can progress to Dynamic, Jump or Circuit, but always speak with your Instructor if you have any questions about your progress.

Yes, bookings are essential due to our small class sizes. Please sign up to our classes by booking online or via our Momence app. You will be required to sign up to our Momence app if this is your first time attending our studio. Booking via the app is the most convenient way to check class times, sign up to classes and waitlists, purchase casual/packs/memberships.

If a class is full please make sure you sign up to the waitlist for this class. There is no guarentee that this spot will be available, although if another client cancels you will notified via SMS or email and asked if you would like to confirm the space. You have 45min to reply to this notification or the space will be made available to the person next on the waitlist.

In the case that you are no longer able to attend the class that you were waitlisted for please cancel as soon as possible. This ensures the next client who signed up for the waitlist can be added to the class.

Yes, you are more than welcome to sign up for multiple classes. If you have signed up for the same class with different time slots and you are added to them from the waitlist, please choose the time that best suits you and cancel the other class.

Our weekly memberships are direct debited from your nominated credit card on a 7 day auto-pay schedule. If you would like to pause or cancel your membership at any time, you are required to provide two weeks written notice in the form of an email to ash@principlemovements.com.au.

• Socks are COMPULSORY for all of our pilates classes due to safety and hygiene purposes. Any socks are okay, although grip socks are preferred as they reduce the risk of slipping in our classes. If you would like grippy socks, we do have a great range available for sale for $17 at our studio in Airlie Beach.

• Wear comfortable tights or shorts and a workout style top that keeps everything in place.

• We provide all the equipment you will need. No need to bring a mat, but water is always a great idea.

If you are unable to attend a class, we enforce a strict cancellation policy of a minimum of 6 hours before the class commencing. Failure to cancel outside of our 6 hour cancellation window via the Momence app or website or “no-show” will result in you being charged for the pre-booked class.

Please cancel via our Momence app or website as this is more efficient and allows the next client on the waitlist the space in the class. If you are feeling unwell please cancel as soon as possible and outside of the 6 hour window.

Thank you for your understanding as we try to ensure all clients are given the opportunity to attend classes fairly and safely.